Eye Doctor With Patient

Frequently Asked Questions

Answers to Chronic Dry Eye Disease Questions

What is Chronic Dry Eye disease?

Chronic Dry Eye is a disease that can be caused by advanced age, contact lens wear, certain  medications, eye diseases, other medical conditions, or environmental factors. One type of  Chronic Dry Eye is caused by reduced tear production due to inflammation. When you can’t make  enough of your own real tears, the film protecting the eye can break down, creating dry spots on  the surface of the eye.

How can I find out if I have Chronic Dry Eye disease?

If you use artificial tears often, you may have a type of Chronic Dry Eye disease.  Take the Dry Eye Quiz, share your results with an eye doctor, and ask to get screened.

Who can make a Chronic Dry Eye disease diagnosis?

An optometrist, ophthalmologist, or your primary care physician can diagnose and treat your type of Chronic Dry Eye disease. Find an optometrist or ophthalmologist near you.

What is the difference between ophthalmologists and optometrists?

Ophthalmologists are medical doctors (MDs) or osteopathic doctors (DOs). Optometrists are doctors of optometry (ODs) and healthcare professionals for the eye. Both are eye doctors and can screen you for your type of Chronic Dry Eye disease. Either one of these types of eye doctors can diagnose and prescribe RESTASIS® for Chronic Dry Eye disease caused by reduced tear production due to inflammation.

How do I find an eye doctor so I can get diagnosed?

Use this to find an eye doctor near you. Once you find an eye doctor, make a medical  appointment to get screened for a type of Chronic Dry Eye disease. Before your appointment, take the Dry Eye Quiz, and bring your results to share with your doctor.

How do I talk to my eye doctor about Chronic Dry Eye disease?

When you arrive for your appointment, tell the office staff that you want to get screened for  Chronic Dry Eye disease and discuss treatment options with your eye doctor. Bring your 
Dry Eye Quiz results so you can share these when you talk with your doctor.

Learn more about talking to your eye doctor.

What do artificial tears do?

Artificial tears are over-the-counter eye drops that provide temporary relief, but do not increase your eyes' ability to make their own tears. RESTASIS® is the only prescription treatment proven to help you make more of your own real tears.

RESTASIS® Product Information

What is RESTASIS®?

RESTASIS is the only prescription treatment proven to help you make more of your own real  tears. RESTASIS® helps increase your eyes’ natural ability to produce tears, which may be reduced by inflammation due to Chronic Dry Eye disease. RESTASIS® did not increase tear production in patients using anti-inflammatory eye drops or tear duct plugs.

Who can prescribe RESTASIS®?

Any physician can prescribe RESTASIS®.

What can I expect with RESTASIS®?

Making more of your own real tears is a real possibility when you give RESTASIS® time. With  regular use of RESTASIS®, it can take 3-6 months to notice an increase in tear production. Individual results may vary.

How often should I use RESTASIS®?

Use one drop of RESTASIS® twice a day in each eye, 12 hours apart—every day.

What happens if I get more than 1 drop of RESTASIS® in my eyes?

Please contact your eye doctor if you have questions regarding the proper use of RESTASIS®.

What are the side effects of RESTASIS®?

You may experience some degree of temporary burning and stinging. This may be a response to treatment. If you have concerns, or this persists, follow up with your eye doctor immediately. Other side effects include eye redness, discharge, watery eyes, eye pain, foreign body sensation, itching, stinging, and blurred vision.

Who should not use RESTASIS®?

Do not use RESTASIS® if you are allergic to any of the ingredients.

Can I use RESTASIS® with other medications?

Be sure to tell your eye doctor about any other medications you use. RESTASIS® can be used with artificial tears as long as you wait 15 minutes between products.

How long will I have to use RESTASIS®?

Chronic Dry Eye disease is a treatable but chronic condition with no permanent cure. As long as  you continuously use RESTASIS® as prescribed by your eye doctor, you may continue to make  more of your own real tears. Individual results may vary.

What will happen if I just stop taking RESTASIS®?

Any increase in real tears you notice with RESTASIS® will only continue if you continue to use  RESTASIS® correctly: twice a day, every day, approximately 12 hours apart.

If I am on RESTASIS®, can I still wear contact lenses?

Yes, you can wear contact lenses if you are on RESTASIS®. Your contact lenses should be removed prior to use of RESTASIS® and may be put back in after 15 minutes.

How is RESTASIS® different from artificial tears?

RESTASIS® is not an artificial tear. It is a prescription medicine. Artificial tears provide temporary  relief, but can’t help you make more of your own tears; only prescription RESTASIS® can do that.  RESTASIS® did not increase tear production in patients using anti-inflammatory eye drops or tear  duct plugs.

Can RESTASIS® be used with artificial tears?

Yes. Continue to use artificial tears as needed for temporary relief, leaving 15 minutes between  products. Over time with RESTASIS®, you may rely less on artificial tears. Individual results may vary.

Can I use RESTASIS® if I have tear duct plugs?

RESTASIS® did not increase tear production in patients using anti-inflammatory eye drops or tear duct plugs.

Will RESTASIS® work as intended if I have had cataract surgery?

Talk to your optometrist or ophthalmologist to find out if RESTASIS® is right for you.

Why should I throw away a vial after I have used it if there is still solution left in the vial?

RESTASIS® is packaged in single-use vials because it does not contain preservatives. Use 1 vial  each time and immediately discard after use.

Can I use RESTASIS® for more than 1 dose if I store it in the refrigerator?

No. RESTASIS® is packaged in single-use vials because it does not contain any preservatives.  So it is important that 1 vial be used each time and immediately discarded after each use.

Can I use RESTASIS® if it is beyond its shelf life or past the expiration date?

According to the US Food and Drug Administration (FDA), if your medicine has expired, it may not  provide the treatment you need. Talk to your pharmacist or eye doctor for specific advice.

Is RESTASIS® gluten-free?

Yes. RESTASIS® does not contain corn, wheat, oats, barley, rye, spelt, or ingredients  derived therefrom.

What are the ingredients in RESTASIS®?

Each milliliter (mL) contains an active ingredient of cyclosporine 0.05% and inactive ingredients of  glycerin, castor oil, polysorbate 80, carbomer copolymer type A, purified water, and sodium  hydroxide to adjust pH.

Can RESTASIS® vials be recycled?

Yes. They are recycle code #4.

RESTASIS® Insurance and Cost Information

What kind of insurance covers a dry eye exam?

Check with your insurance plan. You may have both vision insurance and medical insurance.  Vision insurance pays only for routine visual exams. Medical insurance pays for exams that check  for eye diseases including Chronic Dry Eye disease.

Some eye doctors accept both vision insurance and medical insurance, depending on the reason for your visit. To get screened for a type of Chronic Dry Eye disease, don’t wait for your annual vision exam—because screening for a disease is more likely to be covered by your medical insurance.

When you schedule your Chronic Dry Eye disease screening, make sure the office staff schedules  you for a medical appointment and not your annual vision exam.

Is RESTASIS® covered by health insurance?

RESTASIS® is covered by most insurance plans. Formulary status, insurance plan coverage, and out-of-pocket cost will vary depending on your individual plan.

How much does RESTASIS® cost?

The cost of RESTASIS® varies depending on the pharmacy you use and your insurance plan coverage; however, RESTASIS® is covered by most insurance plans. If you are concerned about the cost of RESTASIS®, additional savings and support are also available.

Why am I not eligible for rebate and savings programs if I am on Medicare, Medicaid, or a similar federal or state healthcare program?

According to state and federal laws, patients covered by Medicare, Medicaid, or a similar federal  or state healthcare program are not eligible for savings programs. This includes Medicare patients  who are in the donut hole.

RESTASIS® Savings and Support Information

Are there any savings programs available for RESTASIS®?

By enrolling in the My Tears, My Rewards® Program, eligible patients can save instantly on every  RESTASIS® prescription. Enroll now to get a My Tears, My Rewards® Savings Card.

What is the My Tears, My Rewards® Program?

The My Tears, My Rewards® Program is a savings, counseling, and support program offered to eligible patients free of charge.

How do I get a My Tears, My Rewards® Savings Card?

Simply click here to get a Savings Card instantly. You can also have a Savings Card sent to you in  the mail (it should arrive within 10 days), or you may be able to get one from your eye doctor.

How do I activate the My Tears, My Rewards® Savings Card?

If you printed a Savings Card from this website, it is already activated.

If you received a Savings Card from your doctor or in the mail, you can activate it now by going to  restasis.com/activate. If you are having issues activating online, call the RESTASIS® Patient  Support Center at 1-844-4MY-TEARS (1-844-469-8327) and select option 2.

How do I use the My Tears, My Rewards® Savings Card to start saving?

1.
Get a 90-day or 30-day prescription for RESTASIS® from your eye doctor. Remember,  you could pay $0 for every 90-day RESTASIS® prescription (up to a $90 savings*‡) or save up  to $20*§ on every 30-day RESTASIS® prescription.
2.
Make sure your Savings Card is activated. If you printed a Savings Card from this website,  it is already activated and you can start using it instantly. If you received your Savings Card  from your doctor or in the mail, you'll need to activate it here or call 1-844-4MY-TEARS  (1-844-469-8327) and select option 2.
3.
Go to your pharmacy and present your Savings Card along with your RESTASIS®  prescription to your pharmacist. If your mail-order pharmacy or pharmacy does not accept  your Savings Card, get a claim form here. Print and complete the form, attach your receipt,  and send both to the address on the form. In 3 to 6 weeks your check will arrive in the mail.

How do I know whether I am signed up for the My Tears, My Rewards® Program?

If you received a Savings Card that prints directly from this website, you're signed up and ready to  save! If you received a Savings Card from your doctor or had one mailed to you, follow the  instructions on the Savings Card to activate it. Once your activation is confirmed, you're signed up  and ready to save!

I tried to activate the My Tears, My Rewards® Savings Card and it would not take my card number. What is wrong?

Call 1-844-4MY-TEARS (1-844-469-8327), select option 2, and be sure to give your 11-digit ID number.

The My Tears, My Rewards® Savings Card did not work at the pharmacy. What should I do?

First, if it is a Savings Card you received from your doctor or in the mail, make sure it’s activated.  Activate it here or call 1-844-4MY-TEARS (1-844-469-8327) and select option 2. Remember, if you printed the Savings Card directly from this website, it's already activated.

If you're sure your Savings Card has been activated and it still did not work, call the RESTASIS®  Patient Support Center at 1-844-4MY-TEARS (1-844-469-8327), select option 2, and we will be  happy to help.

If your mail-order pharmacy or pharmacy does not accept your Savings Card, get a claim form here. Print and complete the form, attach your receipt, and send both to the address on the form. In 3 to 6 weeks your check will arrive in the mail.

I am not on federal or state insurance, but accidently hit the wrong button. How do I reset the My Tears, My Rewards® Savings Card?

You can enroll instantly for a Savings Card or call the RESTASIS® Patient Support Center at  1-844-4MY-TEARS (1-844-469-8327) and select option 2.

I lost my My Tears, My Rewards® Savings Card. What should I do?

There are 2 easy ways for you to get a replacement My Tears, My Rewards® Savings Card:

1.
Go to the replace your card page on restasis.com and enter your e-mail address. You'll be e-mailed a link to a Replacement Card that is already activated. Print or save it to your electronic device and continue saving on every RESTASIS® prescription!
2.
If you don’t have online access, call our toll-free customer support line 1-844-4MY-TEARS  (1-844-469-8327) and select option 2. One of our representatives will make sure that you get  a replacement My Tears, My Rewards® Savings Card.

Why should I ask my eye doctor about a 90-day prescription of RESTASIS®  for savings?

You could pay as little as $0 (up to a $90 savings*†‡) with a RESTASIS® 90-day prescription.  You’ll also save time with fewer trips to the pharmacy. Learn more.

What is the RESTASIS® Patient Support Center?

The RESTASIS® Patient Support Center is a toll-free customer service support line  1-844-4MY-TEARS (1-844-469-8327) with trained nurses who can answer your questions  about RESTASIS® treatment and the My Tears, My Rewards® Program. Support is available in 190 languages.

Why am I not eligible for the My Tears, My Rewards® Program if I am on Medicare, Medicaid, or a similar federal or state healthcare program?

According to state and federal laws, patients covered by Medicare, Medicaid, or a similar federal  or state healthcare program, are not eligible for savings programs. You are still eligible to enroll in  the RESTASIS® My Tears, My SupportTM Program. Joining this program gives you access to our  trained nurses who can answer your questions about treatment. You'll also receive ongoing  communications with helpful information and tips about treatment with RESTASIS®.



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Approved Use
RESTASIS® (Cyclosporine
Ophthalmic Emulsion) 0.05% helps increase your eyes’ natural ability to produce tears, which may be reduced by inflammation due to Chronic Dry Eye. RESTASIS® did not increase tear production in patients using anti-inflammatory eye drops or tear duct plugs.

Important Safety Information
Do not use RESTASIS® Ophthalmic Emulsion if you are allergic to any of the ingredients. To help avoid eye injury and contamination, do not touch the vial tip to your eye or other surfaces. See more below >