Frequently Asked Questions
RESTASIS® and RESTASIS MultiDose™ Savings and Support Information
Are there any savings programs available for RESTASIS® and
RESTASIS MultiDose™?
By enrolling in the My Tears, My Rewards® Program, eligible patients can save instantly
on every RESTASIS® and RESTASIS MultiDose™ prescription. Enroll now to get a
My Tears, My Rewards® Savings Card.
What is the My Tears, My Rewards® Program?
The My Tears, My Rewards® Program is a savings, counseling, and support program offered to eligible patients free of charge.
How do I get a My Tears, My Rewards® Savings Card?
Simply click here to get a Savings Card instantly. You can also have a Savings Card sent to you in the mail (it should arrive within 10 days), sent via text message, or you may be able to get one from your eye doctor.
How do I activate the My Tears, My Rewards® Savings Card?
If you printed a Savings Card from this website, it is already activated.
If you received a Savings Card from your doctor or in the mail, you can activate it now by going to
restasis.com/activate. If you are having issues activating online, call the RESTASIS® Patient
Support Center at 1-844-4MY-TEARS (1-844-469-8327) and select option 3.
How do I use the My Tears, My Rewards® Savings Card to start saving?
(1-844-469-8327) and select option 3.
or pharmacy does not accept your Savings Card, get a claim form here. Print and complete
the form, attach your receipt, and send both to the address on the form. In 3 to 6 weeks your check will arrive in the mail.
How do I know whether I am signed up for the My Tears, My Rewards® Program?
If you received a Savings Card that prints directly from this website, you're signed up and ready to save! If you received a Savings Card from your doctor or had one mailed to you, follow the instructions on the Savings Card to activate it. Once your activation is confirmed, you're signed up and ready to save!
I tried to activate the My Tears, My Rewards® Savings Card and it would
not take my card number. What is wrong?
Call 1-844-4MY-TEARS (1-844-469-8327), select option 3, and be sure to give your
11-digit ID number.
The My Tears, My Rewards® Savings Card did not work at the pharmacy.
What should I do?
First, if it is a Savings Card you received from your doctor or in the mail, make sure it’s activated.
Activate it here or call 1-844-4MY-TEARS (1-844-469-8327) and select option 3. Remember, if
you printed the Savings Card directly from this website, it's already activated. If you're sure your
Savings Card has been activated and it still did not work, call the RESTASIS® and
RESTASIS
MultiDose
™ Patient Support Center at 1-844-4MY-TEARS (1-844-469-8327), select option 3,
and we will be happy to help.
I am not on federal or state insurance, but accidently hit the wrong button. How do
I reset the My Tears, My Rewards® Savings Card?
You can enroll instantly for a Savings Card or call the RESTASIS® and RESTASIS MultiDose™ Patient Support Center at 1-844-4MY-TEARS (1-844-469-8327) and select option 3.
I lost my My Tears, My Rewards® Savings Card. What should I do?
be e-mailed a link to a Replacement Card that is already activated. Print or save it to
your electronic device and continue saving on every RESTASIS® or RESTASIS
MultiDose ™ prescription!
select option 3. One of our representatives will make sure that you get a replacement
My Tears, My Rewards® Savings Card.
Why should I ask my eye doctor about a 90-day prescription of RESTASIS® or
RESTASIS MultiDose™ and use a My Tears, My Rewards® savings card?
Most commercially insured patients could pay as little as $0* (save up to $250) with a RESTASIS® 90-day prescription. You’ll also save time with fewer trips to the pharmacy. Learn more.
What is the RESTASIS® and RESTASIS MultiDose™ Patient Support Center?
The RESTASIS® and RESTASIS MultiDose™ Patient Support Center is a toll-free customer
service support line, 1-844-4MY-TEARS (1-844-469-8327), with trained nurses who can answer
your questions about RESTASIS® and RESTASIS MultiDose™ treatment and the
My Tears, My Rewards® Program. Support is available in 190 languages.
Why am I not eligible for the My Tears, My Rewards® Program if I am on Medicare,
Medicaid, or a similar federal or state healthcare program?
According to state and federal laws, patients covered by Medicare, Medicaid, or a similar federal
or state healthcare program, are not eligible for savings programs. You are still eligible to enroll
in the My Tears, My Support™ Program. Joining this program gives you access to our trained
nurses who can answer your questions about treatment. You'll also receive ongoing
communications with helpful information and tips about treatment with RESTASIS® or
RESTASIS MultiDose™.
*Patients whose prescriptions will be paid for in part or in whole by Medicare, Medicaid, or any similar federal or state healthcare program, are not eligible for savings or rebates according to federal and state law.
The actual savings on your out-of-pocket costs for RESTASIS® and RESTASIS MultiDose™ will vary according to refill quantity and personal healthcare insurance coverage. Please review the My Tears, My Rewards® Program guidelines to learn more.
A My Tears, My Rewards® member has exactly 1 year from the date of his or her first RESTASIS® or RESTASIS MultiDose™ prescription fill to redeem refills toward rebate rewards. Members may request a new Savings Card to begin a new reward sequence at the end of the 1-year period.
Approved Use
RESTASIS® and
RESTASIS
MultiDose™
Ophthalmic Emulsion
help increase your eyes’ natural
ability to produce tears, which may
be reduced by inflammation due to
Chronic Dry Eye. RESTASIS® and
RESTASIS MultiDose™ did not
increase tear production in patients
using anti-inflammatory eye drops
or tear duct plugs.
Important Safety Information
Do not use RESTASIS® and
RESTASIS MultiDose™ Ophthalmic
Emulsion if you are allergic to any
of the ingredients. Be careful not to
touch the container tip to your eye
or other surfaces, to help avoid eye
injury and contamination.
See more below >
